Website Design is all about customer engagement
As a business owner, how often do you make a choice not to settle for rudimentary changes that generate average results and please only the average customer? Many of us are guilty of this kind of complacency when we adress website design, not realising that by catering to the “average” site visitor, we are probably ignoring the greater majority of our prospects who demand personalised attention. Businesses that seek to integrate their overall marketing strategies aligning them with the goals of a majority of their website users can achieve great results.
Whether or not you use Internet marketing tools, your website can be your primary marketing vehicle. But what value will a website bring to your business if people are visiting your site and not completing the desired action (i.e. making a purchase, subscribing to a newsletter, etc.)?
Your website is a sales funnel
Keep in mind, that your audience is profiled primarily on their needs / pains / problems broken down into demographics, psychographics and where they are in the buying cycle (which decides their behaviour on your site). Your goal then is to ensure that every element of your website persuades visitors on your site to take the actions that lead to the delivery of your objectives (conversion). Continue to pour your site visitors through your website funnel! Monitor and measure your results to ensure that your efforts are driving results to your bottom line. Remember that every click on your site is a step towards conversion. Visitor satisfaction with every click on your site should build confidence until they reach the final click where they convert into a customer.
Conversion Architecture™ starts by defining your business goals and target audience, and then ensuring that every element of your site persuades visitors to take the desired actions. These elements include: persuasive copy, calls‑to‑action and conversion tools like live chat or click‑to‑call technology. The guiding philosophy of Conversion Architecture™ is that all websites must have a persuasive purpose. Building your site with Conversion Architecture™ in mind will result in more visitors doing what you want them to online – whether that is signing up for a free consultation or buying a new product.
The 40/40/20 Rule
Conversion Architecture™ follows the 40/40/20 Rule – 40% Audience Targeting, 40% Offer and 20% Creativity. These figures come from the Direct Marketing Association (DMA) in its outlining of parameters that determine the success of a marketing campaign. Whether or not you use diverse Internet marketing methods like pay-per-click advertising, landing pages, viral marketing campaigns, etc., you can always think of your website as your primary marketing vehicle. Build it using the 40/40/20 Rule where (a) every element of the website keeps in mind the majority of users and their varied profiles; (b) there exist multiple acquisition channels making a variety of offers and (c) aesthetic design and creativity offers unique and personalised experiences for site visitors.
WSI can engage you in an Information Architecture™ meeting to identify the details of your 40/40/20 formula and work the magic for your website!